Good News, Bad News for T-Mobile

Taking the J.D. Power and Associates 2008 Wireless Customer Care Performance Study seven times in a row is how you keep customers. Congratulations to T-Mobile for the honors! With recent figures showing them picking up nearly 1 million new customers last quarter, odds are good that they’ll be happy ones. And as we all know, happy customers are less likely to leave you. Are you listening Sprint?

Now, for the not so good news. T-Mobile is embroiled in a class action suit regarding not allowing their customers the ability to opt-out of receiving text messages. With rates between 15-20¢ per message, people should have the right to stop incoming. No excuses for this one. Fix this now and watch your satisfaction rate continue to climb.

T-Mobile Adds Nearly 1M U.S. Subs in 4Q
T-Mobile Continues to Receive Top Recognition for Quality Customer Care
T-Mobile Faces Text Messaging Lawsuit

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s